Sehhaty App Singapore: Clinics, Records and E-Prescriptions

Planning Umrah from Singapore and wondering how to handle healthcare in Saudi Arabia? This practical guide explains the Sehhaty app Singapore travellers rely on to book clinics, view medical records, and manage e-prescriptions—so you can navigate care confidently in Makkah, Madinah, and beyond.

Sehhaty App Singapore: What It Means For Travellers

Sehhaty is the official health services app by the Saudi Ministry of Health (MOH). It helps residents and visitors manage appointments, access lab results and vaccinations, and receive e-prescriptions to be filled at participating pharmacies. For Singapore Umrah pilgrims, having a working Sehhaty account provides a reliable way to find care near the Haramain (Holy Cities) and keep records in one place—without language or paperwork stress.

Visitor Setup: Create Your Sehhaty Account

If you’re a Singapore citizen or resident travelling on a Saudi eVisa or Umrah visa, you can usually register as a visitor using your passport details and Saudi mobile number. Here’s a simple, field-tested sequence many travellers follow:

• Download Sehhaty from the Apple App Store or Google Play.
• Choose Register and select Visitor (if prompted). Enter your passport details exactly as shown on your visa.
• Add your Saudi mobile number for OTP verification (a local SIM/eSIM makes this easier).
• Enter your date of birth and contact email, then create a secure password.
• Verify via the SMS code sent to your Saudi number.
• Complete your profile; if asked for a Border Number, use the number assigned on entry to Saudi Arabia (found on your entry stamp or immigration slip).

Clinic Booking: Find Care Near Makkah Or Madinah

Sehhaty supports clinic booking at MOH primary health care centers and selected hospitals. Availability varies by city and facility, but the process is straightforward:

• Open Sehhaty and tap Appointments or Clinics.
• Allow Location access. Search by Makkah, Madinah, or your current area. Popular areas include the Central Area near the Haram in Madinah and Ajyad in Makkah.
• Choose a facility and service type (e.g., general practitioner, family medicine).
• Select a date/time slot and confirm. You’ll receive an in-app confirmation and sometimes a QR code for check-in.

Medical Records: Lab Results, Vaccinations, And More

Once you’re onboarded, Sehhaty helps consolidate key medical records generated during your trip:

• Lab/Imaging Results: View results issued by participating MOH facilities.
• Vaccination History: Records of vaccines administered in Saudi Arabia may appear in your profile.
• Doctor Notes: Some facilities upload visit summaries accessible via the app.

Use these records for continuity of care when you return to Singapore. For example, you can share lab results with your GP at home if follow-up is needed.

E-Prescriptions And E-Pharmacy: How It Works

Many Saudi clinics issue e-prescriptions instead of paper scripts. Sehhaty gathers them in one place so you can fill medications at participating pharmacies across the Kingdom.

• After your consult, open Sehhaty and navigate to Prescriptions.
• Check the medication list, dosage, and duration. If unsure, ask the pharmacist to clarify.
• Present the in-app prescription details or QR code to the pharmacy to dispense.
• Pay directly in SAR, or, if your policy applies, ask about insurance eligibility.

Managing Dependents: Add Family Profiles

Travelling with parents or children? Sehhaty supports dependents add features so you can book on their behalf (subject to consent and local rules).

• Go to Profile > Dependents.
• Add dependent details (passport, date of birth). Ensure names match travel documents.
• Switch profiles when booking appointments or viewing e-prescriptions.

Helpful Integrations: Tawakkalna, Insurance Checks, And QR Codes

While features evolve, travellers commonly encounter these integrations and tools:

• Tawakkalna Integration: Historically used for COVID-19 and government services, some facilities reference or align with Tawakkalna for identity verification. Keep both apps updated if you use them.
• Insurance Eligibility: Where supported, clinics or pharmacies may check coverage electronically. Keep your policy number and insurer contacts handy.
• QR Health Codes: Appointments and e-prescriptions may include QR codes to streamline check-in and dispensing.

Singapore-Focused Tips For Seamless Use

These practical steps help Singapore travellers get the most from Sehhaty during Umrah:

• Before Departure: Install Sehhaty and confirm your login. If visitor registration needs a Saudi number, complete it after you get local connectivity.
• Connectivity: Buy a Saudi eSIM with sufficient data (e.g., 5–10 GB for a week). OTPs and maps require reliable internet.
• Language: Toggle from Arabic to English in Settings. If a screen appears in Arabic, use your phone’s camera translator temporarily.
• Time Zone: Saudi Arabia is GMT+3. Keep an eye on appointment times when leaving Singapore (GMT+8).
• Payments: Clinics and pharmacies typically accept cards. For reference only, monitor rates when converting SAR to SGD via your bank app.
• Locations: Save a few nearby MOH centers and pharmacies around your hotel in Makkah and Madinah for quick access.
• Accessibility: If you use mobility aids, message the facility in-app or call ahead to confirm access.

Common Issues And Quick Fixes

OTP Not Arriving

• Ensure your Saudi number is active and has signal/data.
• Toggle airplane mode off/on, or restart your phone.
• Request the code again after a minute; avoid multiple rapid attempts.

Profile Or ID Mismatch

• Check that your name, passport number, and date of birth exactly match your visa/entry stamp.
• If asked for a Border Number, use the correct one from your most recent entry to Saudi Arabia.

App Language Or Display Glitches

• Switch language to English in Settings.
• Clear cache/reinstall the app if needed; sign in again.

Can’t See Your Prescription

• Some private clinics may use separate systems. Ask the clinic to confirm if the prescription is shared via Sehhaty.
• Request a printed summary or SMS/email copy if not visible.

Data Privacy And Safety Basics

As with any health app, protect your information:

• Use a strong, unique password and avoid sharing OTPs.
• Enable device security (biometrics/PIN) and keep Bluetooth/location active only when needed.
• Review in-app permissions and log out on shared devices.
• Store receipts and visit summaries securely for your records in Singapore.

Costs And What To Expect

The Sehhaty app itself is free to download. Consultation fees differ by facility and whether you visit public or private providers. As a visitor:

• Public/MOH facilities: May have limited visitor slots and specific fee policies. Confirm in advance via the app or by phone.
• Private clinics/hospitals: Wider availability and English support are common; fees vary by service. Payment is typically in SAR.
• Insurance: If your travel insurance covers overseas medical care, check eligibility with the clinic or pharmacy and keep documentation for claims in Singapore.

Why This Matters For Umrah Pilgrims From Singapore

Umrah trips are short, with tightly planned itineraries in Makkah and Madinah. If minor ailments arise—dehydration, flu, or routine medication refills—Sehhaty helps you locate care efficiently, keeping your focus on worship. By preparing your visitor setup before or soon after arrival, you reduce stress and save time.

How Hisar Travel Helps

As a Singapore-based Umrah agency, Hisar Travel supports pilgrims with practical, on-the-ground tips for essential Saudi apps—especially Sehhaty. Our team shares checklists for SIM/eSIM setup, appointment etiquette, and pharmacy navigation near your hotel. While we don’t provide medical advice, we guide you to verifiable resources and ensure your itinerary accommodates unexpected clinic visits without disrupting key Umrah milestones.